DELIVERY AND RETURNS
DELIVERY
Gifts & Accessories
Once your item is ready, please allow up to 5 working days to process orders and for shipment.
Please note: any item which is made-to-order or customised can have a lead time of up to 8 weeks before it is shipped, please see individual item shop page for estimated lead times.
If you need your order sooner than this, please contact us before placing your order.
Shipping to the UK
Delivery is a flat fee of £1.50
Sent 2nd class recorded
Shipping to Europe
Delivery is a flat fee of £5.00
Sent 2nd Class Recorded
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International Shipping
Delivery is a flat fee of £8.00
Sent 2nd Class Recorded
Bridalwear Garments
Shipping to the UK
Delivery is a flat fee of £15
Sent Tracked & Signed
Shipping to Europe
Delivery is a flat fee of £25
Sent Tracked & Signed
International Shipping
Delivery is a flat fee of £45
Sent Tracked & Signed
Please note: Unexpected shipping delays may occur which we have no control over and cannot be held responsible for, but we will always endeavour to notify you of these where possible.
Taxes and Duties
Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery. Kindling Bridal is not responsible for any fees charged or delay caused by customs. The carrier will contact you in case of any extra charges or customs clearance. Please be advised that it is your responsibility to pay for these extra charges.
Exchanges & Returns
Gifts & Accessories
Many of the gift & accessory items bought via our online shop are eligible for exchange or refund, excluding any item which has been made-to-order or customised.
Items not eligible for return are:
Veils (made to order/bespoke)
Face masks
Any item which has been customised
Earrings
For any other item(s) bought from the online shop, please email us at hello@kindlingbridal.com within 14 days from receipt of delivery quoting your name and order number and request to exchange/return.
Refunds/exchanges will only be accepted on items that are in their original condition that have not been used, altered, worn or washed, and with all tags attached and in their original packaging. We reserve the right to refuse returns if these conditions are not met.
Items must be returned within a 7 day period from acceptance of a refund/exchange, and you will be required to arrange and pay for the return of the item(s) to us. Kindling Bridal will not refund the shipping costs for returning your item(s). We encourage you to return your item(s) via a prepaid registered or traceable postal service and strongly recommend taking note of your tracking number. Kindling Bridal is not liable for the loss of items being returned.
Exchanges are only available for items of the same value. If additional payment is required a full refund will be made and a new order must be made.
Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via the original method of payment. Please be aware that this can take up to 10 days to appear in your bank account.
Faulty or damaged items
If you unfortunately receive any item that is faulty/damaged on delivery, please contact us immediately at hello@kindlingbridal.com so that we can resolve any issue.
Please note: any item or garment which has been made-to-order or customised are strictly non-refundable or exchangeable.
Bridalwear Garments
All of our bridalwear garments are made-to-order and are therefore not eligible for refunds of exchanges.
We strongly recommend trying a sample before you place your order, however if you would prefer to order remotely, we will be happy to answer any questions, send you more information, photos or fabric swatches before you place your order- please email us if you have any concerns.