Unit 3, Hebden Bridge Mill,

St George's Square,

Hebden Bridge,

West Yorkshire, HX7 8ET

e : hello@kindlingbridal.com

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All of our dresses are made in the UK using high quality silks and laces. We are happy to help with your order as much as we can, please email us if you need any further information about specific styles or if you’d like to receive any fabric swatches.

 

Payment

Dresses are made-to-order, with production starting only once a deposit or full payment has been received. 

 

We understand that a wedding dress is a big investment, so in the case you can’t make the full payment straight away- no worries! We offer our brides the option to pay a 50% non-refundable deposit to secure the order, with final payment due 30 days after the original payment.

Sizing 

We use a UK standard sizing system, and all dresses can be ordered in sizes 6-14 (other sizes are available on request- please contact us to discuss). 

 

We want you to be as comfortable as possible on your wedding day, so we suggest you measure yourself before placing your order, and refer to our sizing chart to determine which size to order. If you are unsure which size to order please contact us at hello@kindlingbridal.com and we will be happily help.

Alterations

Your dress will be made in the size closest to your perfect fit, based on your measurements or any of our samples you try. Once you receive your gown you may need alterations to achieve a perfect fit. We suggest you visit your local seamstress who specialises in bridal wear if you need to have it altered. We do not offer an alteration service in-house.

 

If you have any concerns about fit, please contact us before ordering your dress so we can discuss and offer help or guidance.

 

 

Refunds

All Kindling Bridal dresses are made-to-order and therefore we are unable to offer refunds or exchanges on any payments made.

 

If you have any issues with your order please contact us straight away so we can try to come to a solution, we’re here to help!

 

 

Lead Times

All of our dresses are made to order, so once you’ve found your dream dress and paid the deposit, that’s when you can relax- we’ll order fabric and begin construction. This means that dresses can take up to 6 months to make. 

 

If you’re a last-minute kinda bride, don’t panic! Email us with your dates and we can discuss a rush-order for an additional fee.

Choosing your dress

We really want to help you find your perfect dress, so we will do all we can to help you make this big decision as stress-free and enjoyable as possible. 

 

Please view our stockists page to see if there’s any boutiques in your area where you can go and try our dresses on and order there.

 

If you are unable to get to a stockist, we would be happy for you to come and try a sample at our studio, which is based in West Yorkshire, UK.

 

If you are unable to come and try a sample, relax! We can help you out from the comfort of your own living room. Buying a wedding dress online doesn’t need to be scary, we can send you any fabric swatches so you can get an idea of the feel and exact colours. Simply email us at hello@kindlingbridal.com telling us which gown(s) your interested in along with your address and we can send these to you.

 

 

Shipping

-UK-

All gowns will be shipped with tracking/signed for and we will send you a tracking number once it’s on it’s way to you. Deliveries can take up to 5 working days to arrive, if you need yours faster than this please email us so we can adjust the delivery fee accordingly.

 

-International-

 We can ship our dresses anywhere in the world. Please contact us if you’re outside the UK so we can adjust the delivery fee accordingly.

 

Deliveries outside of the UK may be subject to extra Duties & Tax charges, which are the responsibility of the buyer to cover. These charges vary depending on the destination and are out of our hands.

 

We will inform you of the tracking number once we have shipped your parcel. 

 

Kindling Bridal will pack all dresses appropriately, and always send with tracking, but we do not accept responsibility for parcels once they have left our studio.

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